Derek Stockley

If getting the work-life balance is important to you, then the following time management tips article by Derek Stockley may help you achieve the desired balance between work and family.
Work-life balance introduction
In a previous article, I summarised some key points about achieving a good work life balance. My advice was based on my own personal experiences (five children/dual career family) as well as the experiences of many others shared in time management training...

If you are too busy to concentrate on one task at a time, then this free article by Derek Stockley about the benefits of staying focussed may help.
It is very easy to become distracted
I was recently reviewing some time management training material and I came across the actual words for a story that I had seen many years ago. It was a powerful story. I have remembered it on many occasions when the scenario depicted has started to happen...

This free article by Derek Stockley uses a real life customer service example to demonstrate the importance of sightlines in every customer service organisation. Navigation and visibility can be overlooked if you do not pay close attention.
Can your customers find you easily?...

There are many situations where the customer cannot have what they want. The product or service may not exist. It may not be possible in the time frame the customer wants. There may be an organisational policy or rule that says no.
In these situations, the response of the customer service person should be helpful, not negative. A simple “no” is not good enough. Customer service is about meeting needs. Sometimes, those needs can be met in different ways to what the customer was...