Capacity Builders

Are you considering training for your support staff but unsure where to begin?
Start by asking yourself these reflective questions to identify your potential training needs:
What tasks do you find yourself frequently coaching support workers on? What areas require the most attention and improvement?...

Motivating front-line staff to attend agency training events can be really challenging - but don't despair! Here are a few things you can do to create some buzz and make your next workshop a must-attend event.
Spice It Up!
Take a close look at how you communicate the workshop to staff. A boring email or notice with little information about the session is a sure way to drive people away. Instead, think about ways to market the workshop to your staff. Generate interest with...

Do you book training for your front-line support workers, but rarely attend the sessions yourself? You’re not alone! It may seem like a waste of time going to a workshop that isn’t related to your day-to-day responsibilities, but what if attending even...

When you’re thinking about learning opportunities for your support staff, it’s very tempting to jump to a training solution as soon as you’ve identified performance issues. But many factors contribute to staff performance and if you’re only considering...