OpenText Blogs - News, Opinion & Insights from The Information Company

The new year launched a fresh chapter in my career: I joined OpenText.
This move brings me back to an area I’m deeply passionate about—customer experience.
The OpenText mission could not be more aligned with that passion, as we are focused on deepening customer intimacy, enhancing post-acquisition engagement, and delivering unified experiences....

In banking, every customer interaction depends on what happens behind the scenes. Employees, whether in a branch, a contact center, or in a back-office role, are the face of the brand. When they have the tools and information they need, customers feel...

Enterprise cybersecurity today is more complex than ever. With hybrid clouds, regulatory pressure, insider risks, and credential-based threats multiplying daily, identity has become the most critical line of defense. For organizations navigating this...

Earlier this year, McKinsey & Company published an article on the growing divide between AI agents and ERP systems, arguing that many organizations are struggling to realize meaningful value from AI because their core systems, data, and workflows...