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For most companies, forging long-lasting relationships is a top priority. And rightly so, says Stephanie Vaughan-Jones, Commercial Manager at outsourced communications specialist Moneypenny
A few weeks ago, I was chatting to the partner of a veterinary practice we work with. He told me they have a number of clients who have been with them for over 15 years. That’s an incredible achievement, especially in today’s market where customers are...

It wasn’t so long ago that speaking to someone on the telephone was the only way we could communicate quickly and effectively. Today of course we are spoilt for choice when it comes to contacting our friends, family and businesses – be that on live chat...

How often have you heard someone say ‘I’ll just answer the phone’? There is customer service is so crucial.
Of course, in a busy reception with a long list of administrative tasks to juggle alongside the needs of pets and their owners, it’s easy to forget the importance each call could have and lose sight of the bigger picture. As the first impression a potential...

While you’re busy caring for your patients and educating pet owners on how to keep their pets cool – don’t forget about yourself!
We all love the sunshine, however, unless you’re in an air-conditioned office you’re probably a little bit hot right now!...