Travel Research Online | The voice of the travel agency community

Recognized as a leading expert in the industry, Diane Moore joined Paul Gauguin Cruises in 2010. Although Diane originally had joined as Executive Vice President, she was quickly promoted to President. As a seasoned veteran of the cruise industry, Moore...

Travel planning tends to be a very independent enterprise.  You work one-on-one with your clients, often in complete isolation from co-workers.  Independence is a great thing, but carries risks.  We too often lack a sounding board to bounce ideas off...

Thank you!  I just looked at the calendar and realized that a little over six years ago, Richard Earls called me and asked if I would be interested in being the Editor of this new free thing he was developing for travel professionals to give them the...

They say every preacher really has only one sermon. Here’s mine: success in the travel industry has everything to do with relationship selling. Too much of the agency population continues to act as though it is in the business of selling travel and is...