TLC-Global

Our annual KZN Lean Conference took place in Hilton from 18-20 September. Weeks of planning and collaboration with Melanie Veness and her team at the Pietermaritzburg and Midlands Chamber of Business (PMCB) enabled a conference that inspired business...

We spoke to Sarah Giles, TLC’s Business Development and Client Relationship Manager, about why customer journey mapping is her favourite business improvement tool.
What is Customer Experience?
Customer Experience is about every interaction that a customer has with your business. It’s about learning to see your business through your customer’s eyes, and recognising the emotions that your customer feels by creating a customer journey map. When...

We chat to TLC’s IT Manager, Prineshan Amichand to find out why Statistical Process Control is his top tool:
What is Statistical Process Control?
Statistical Process Control (SPC) is an analytical decision-making tool which allows you to see when a process is working correctly and when it is not. Variation is present in any process, deciding when its variation is natural and when it needs correction...

After the great feedback on our first two articles, on 5S and Process Mapping, we continue our series on “TLC’s Top Tools” with an article on Visual Management, one of the fundamental concepts underpinning Lean Thinking in the workplace. TLC’s MD, Tanya...