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Many utility emergency SOPs do exactly what they were designed to do: pass audits, meet regulatory expectations, and live neatly in binders or document management systems. On paper, they check every box.
When Public Safety Power Shutoff (PSPS) events, major storms, or widespread outages hit, the pressure of the moment demands that SOP-mandated responses function in real time rather than just in theory. Leaders need clarity, crews need direction, and...

We want to celebrate our company’s 75th anniversary, but our records are scattered, and no one remembers the founder’s actual birthday. How do we write an accurate history when the timeline has holes? — Corporate Archivist-ish
Dear Corporate Archivist-ish,...

Utility operations depend on precision. A valve opened a quarter turn too far, a lockout tag missed, or a procedure misread can result in lost time, safety risks, or environmental damage.
Every utility veteran knows that true operating knowledge — how equipment behaves under load, how a substation restarts after a storm, which control sequence prevents a surge — doesn’t live in the manual. It is information so embedded in daily work that...

On a clear night in the middle of a desert, say you’re met with a sky full of stars. If these stars are your memories — everything that makes you you — then taking it all in might seem chaotic and overwhelming, albeit beautiful.
But connect these stars with invisible lines, and you’ll start to see recognisable shapes. That invisible line is your theme, turning random stars into a meaningful pattern — a constellation, if you will....