TLC-Global
Theleadershipcentre. TLC-Global is a boutique training and consulting company specialising in critical Business Improvement tools and techniques used...
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TLC-Global is a boutique training and consulting company specialising in critical Business Improvement tools and techniques used by top global companies to achieve world-class performance. You and you...
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The Leadership Centre is an internationally accredited online learning portal. We provide global eLearning solutions
Theleadershipcentre.net news digest
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6 years
KZN Lean Conference 2019 Highlights
Our annual KZN Lean Conference took place in Hilton from 18-20 September. Weeks of planning and collaboration with Melanie Veness and her team at the Pietermaritzburg and Midlands Chamber of Business (PMCB) enabled a conference that inspired business...
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6 years
TLC’s TOP TOOLS: CUSTOMER JOURNEY MAPPING
We spoke to Sarah Giles, TLC’s Business Development and Client Relationship Manager, about why customer journey mapping is her favourite business improvement tool.
What is Customer Experience?
Customer Experience is about every interaction that a customer has with your business. It’s about learning to see your business through your customer’s eyes, and recognising the emotions that your customer feels by creating a customer journey map. When... -
6 years
Statistical Process Control (SPC)
We chat to TLC’s IT Manager, Prineshan Amichand to find out why Statistical Process Control is his top tool:
What is Statistical Process Control?
Statistical Process Control (SPC) is an analytical decision-making tool which allows you to see when a process is working correctly and when it is not. Variation is present in any process, deciding when its variation is natural and when it needs correction... -
6 years
TLC’S TOP TOOLS: VISUAL MANAGEMENT
After the great feedback on our first two articles, on 5S and Process Mapping, we continue our series on “TLC’s Top Tools” with an article on Visual Management, one of the fundamental concepts underpinning Lean Thinking in the workplace. TLC’s MD, Tanya...
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| Web host: | CloudFlare, Inc. |
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| Updated: | August 18, 2023 |
| Expires: | August 22, 2024 |
| Created: | August 22, 2011 |
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