Thecustomerblog. All things Customer: customer-centricity; customer strategy; customer experience; customer relationship management; customer...
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Book Review: The Endangered Customer by Richard. R. Shapiro – The Customer & Leadership Blog
I enjoyed reading Richard Shapiro's first book: The Welcomer's Edge. In this book Richard set out a 3 step model (the greet, the assist, the leave-behind) for making a human connection with customers...
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Customer Experience: Is Amazon Going Downhill? – The Customer Blog
My Good-ish Experience I rented some movies so that I could watch them over the Christmas break. This didn't work out with two movies. In the midst of watching these issues cropped up. And the screen ...
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Where is Customer Experience Management At? What are the highlights of the Harvard Business Review Analytic Services study: Lessons from the Leading Edge of Customer Experience Management? It occurs ...
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| Web host: | Amazon Data Services Ireland Limited |
| Registrar: | Nominet UK |
| Registrant: | |
| Updated: | November 03, 2025 |
| Expires: | November 03, 2026 |
| Created: | November 03, 2025 |
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