The Customer Blog – All things Customer: customer-centricity; customer...
The Customer Blog. All things Customer: customer-centricity; customer strategy; customer experience; customer relationship management; customer...
Read Thecustomerblog.co.uk news digest here: view the latest The Customer Blog articles and content updates right away or get to their most visited pages. Thecustomerblog.co.uk is not yet rated by Alexa and its traffic estimate is unavailable. It seems that The Customer Blog content is notably popular in United Kingdom. We haven’t detected security issues or inappropriate content on Thecustomerblog.co.uk and thus you can safely use it. Thecustomerblog.co.uk is hosted with Automattic, Inc (United States) and its basic language is English.
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Best pages on Thecustomerblog.co.uk
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provocative conversations: questioning conventional wisdom / stimulating original thinking
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Book Review: The Endangered Customer by Richard. R. Shapiro – The Customer & Leadership Blog
I enjoyed reading Richard Shapiro's first book: The Welcomer's Edge. In this book Richard set out a 3 step model (the greet, the assist, the leave-behind) for making a human connection with customers...
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Where is Customer Experience Management At? What are the highlights of the Harvard Business Review Analytic Services study: Lessons from the Leading Edge of Customer Experience Management? It occurs ...
Thecustomerblog.co.uk news digest
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3 years
Customer Experience (Pensions) Fail at Aviva
Customer Experience (Pensions) at MyAviva: The Way It Used To Be My customer experience online via MyAviva as an Aviva customer used to be great. I would have given it a 10/10. In fact, it was one of key factors in moving my pension over from Prudential...
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3 years
What does it take to be a customer-centric enterprise?
What is it to be a customer-centric enterprise? When I started my journey in the land of customer-centricity (2000), the answer to this question, according to the leading theorists and proponents, was this: an enterprise that organises itself by customer...
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3 years
Are You Using Digital Technologies to Improve or Degrade The Customer Experience...
Digital technologies can be used to improve the Customer Experience. For example, by: -Enabling the customer to do more more for him/herself e.g. check/update account information, find relevant information, set-up alerts, set-up event triggered transactions...
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3 years
Hall of Shame: SwissAir -The Service Sucks!!
Ever since I moved to Switzerland some 16 months ago, I have chosen to fly SwissAir rather than BA. Why? Because I found the travelling experience to be better with SwissAir. However, now – today – I am so so minded to switch to any airline as long as...
Domain history
| Web host: | Automattic, Inc |
| Registrar: | Nominet UK |
| Registrant: | |
| Updated: | March 31, 2023 |
| Expires: | April 27, 2024 |
| Created: | April 27, 2011 |
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