Tesani Design – We help you make your service experience your competit...

In a recent report released by McKinsey from a five-year study of 300 companies, the global management consulting firm found that organizations that adopted design-based principles and methods had 32% more revenue and 56% higher total returns to shareholders...

If you’ve been involved in user experience or researched some of its methods and best practices, then you’re probably well aware of Nielsen Norman Group.  They’re a consulting agency best known for their research, reports and training highlighting what...

On March 14 and 15, we had the opportunity to work with some really smart and passionate people in talking about service design and the role it plays in delivering a great customer experience.
With workshop attendees representing government, finance, post-secondary institutions, IT, small business and more, there was a whole lot of great discussion, ideation and sharing to go along with the curriculum and activities that covered the two-day...

If you’re familiar with service design in North America, you know that there are limited options for training and education in this space.
There are some excellent events offered in San Francisco, some formal education provided by SCAD in Atlanta – but there really isn’t a hands-on workshop style offering that quickly gets you up and running with service design. This is certainly the case...