TextExpander: #1 Text Replacement & Keyboard Shortcut App

Today’s customers are a tap away from having access to near-infinite places for services and products. As a result, customer engagement is more important than ever. It is essential for organizations to build strong and lasting connections with their...

Customer experience ROI is an increasingly important topic, especially with business leaders anticipating an economic recession. One of the top customer service challenges for the next 18 months is demonstrating the return on investment in the customer...

Customer service stats are the driving force in most contact centers. Previously, we’ve discussed the key call center metrics, but which ones are the most relevant in 2023?
MyCustomer’s recent survey of customer experience leaders asked about the most common customer service stats being used to measure customer experience performance and what metrics customer experience leaders are themselves being measured against....

Customer experience trends for 2023 are largely being shaped by the possibility of an economic recession, which makes retaining customers all the more important. In MyCustomer’s recent survey of customer experience leaders, 32% of respondents said that...