Home - Shelley Renee

The day came.  Conflict in the office has spiraled out of control. Tempers flare. Doors slam.   Employees leave.
How did we get so far off track? Perhaps is was the “small” issue you thought would blow over,  blew up instead? Or, maybe it was that “big” problem that you left up to the team to sort out....

In chartless offices, it is almost impossible to eliminate scanning. I’m asked by practices all the time how to best organize the documents that need to be scanned. A few simple folders or categories can prevent an office from wasting time and losing...

Change is messy.
Rarely is there mastery right out of the gate when a team tries new skills. It takes repeated efforts with encouragement and course correction along the way.
Repeatedly, I have heard clients say, “Why does it feel like we are going backwards?”...

When it comes to filling an opening – the whole team stops what they are doing and goes on a hunting expedition. They spend their time hunting for names instead of contacting patients. Did you know that if you are vigilant with the patient database ...