Customer Satisfaction and Reputation Management - Helping Organization...
Satisfaction Secrets. Helping Organizations keep their Customers Satisfied.
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Best pages on Satisfactionsecrets.com
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Helping Organizations keep their Customers Satisfied
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The Corporate Executive Board contends that the Customer Effort Score score is a better predictor of customer loyalty than any other customer satisfaction score.
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How to Handle Complaints: The IBM Way | Customer Satisfaction and Reputation Management
IBM Customer Complaint process begins with the company committed to a common definition of a complaint: any dissatisfaction with a product, or process.
Satisfactionsecrets.com news digest
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9 years
Case Study: United Breaks Guitars – 5 years later
In 2009, I wrote an article about how United Airlines broke a singer's guitar by mishandling his baggage and refused to pay for the damage. He wrote a song about it and it went viral, causing United to reverse its decision and a public relations nightmare...
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10 years
The 6 Laws of Customer Experience by Temkin Group
The Temkin Group has released a free ebook called The 6 Laws of Customer Experience which is an excellent read.
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11 years
How to handle a customer who is in the ‘wrong’
When it comes down to it, the most effective tool any client service representative has in his or her arsenal is an apology. We live in a culture of finger pointing and excuses that make a simple “I am so sorry” a refreshing and genuine way to conduct...
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11 years
Instagram sparks User Revolt and Lawsuit
Instagram, a photo sharing app, caused a user revolt when it changed its terms and conditions, claiming it could sell user photos without compensation. A lawsuit was also filed based on the restriction about users right to sue, also changed in the terms...
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| Web host: | WEBSITEWELCOME.COM |
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| Registrant: | Adele Berenstein |
| Updated: | May 06, 2023 |
| Expires: | May 28, 2024 |
| Created: | May 28, 2009 |
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