Data Readiness for AI, CX and more

For the second year in a row, Redpoint Global is profiled as a Challenger in the 2020 Gartner Magic Quadrant for Multichannel Marketing Hubs*. Being noted as a Challenger is yet another proof point that we are highly capable of executing our vision and...

Resistance to new ideas is a universal concept, famously espoused by author and sometime inventor Mark Twain, who once said “a person with a new idea is a crank until the idea succeeds.” Marketers know all too well that institutional pushback is part...

In a recent article in MIT Technology Review, “How AI is changing the customer experience” a survey of more than 1,000 business leaders reveals that sales and marketing is expected to lead the increase in AI deployments over the next two years, from...

Amid all the speculation on the lasting impact coronavirus will have on the retail industry, a common denominator among customer-facing changes is likely to be a greatly enhanced focus on digital customer experience – already a priority for retailers...