NorthBoundary SalesManager - ServiceTrade

Megabrands like Amazon and Domino’s are outselling their competitors and changing consumer expectations by providing better customer experiences that are convenient and transparent. As easy as it is to dismiss these examples because they are seemingly...

Every Sunday evening I receive an email from the software investment banking team at Key Bank Capital Markets. The subject line of the email is “Software Valuations,” and the email contains a link to a weekly report that details the valuation metrics...

You won’t make your customer feel good if you provide convenience, transparency, and avoid bad surprises. Those are the bare minimum to meet their expectations.
From my last blog post:
Dr. Feelgood, from the 1989 Mötley Crüe single, was a drug dealer who got the name because he made his customers feel good. This kept his customers coming back for more. Do you make your customers feel good? It doesn’t really matter if you do a good...

ServiceTrade is launching a new version of its mobile application for Android and Apple devices. The new app gives users an intuitive and efficient experience so they can collect more information that matters to customers.
Users familiar with ServiceTrade will find all their appointments, job details, customer contact information, and media-rich documentation features intact. Where those features are located and how they look is new. Based on user feedback, the new mobile...