Call centre software | Contact centre software | Call centre technolog...

According to a Nielsen poll, 80% of people seek referrals before making a purchase, so word of mouth (online reviews or person to person conversations) are the bread and butter of a successful business. While there are a number of ways to collate customer...

‘Hello sir/madam how are you today I’m calling to help you save money on x it’s a great opportunity would this be something you would be interested in?
…click.’
When someone is reading a call centre script, it’s just blatantly obvious, don’t you think? It’s like watching a movie with terrible actors. All you can think about is how wooden they are rather than what they’re saying and what the movie is actually...

A favourite metric in the call centre world is First Call Resolution. That old chestnut. High First Call Resolution means everyone is doing a good job, right? But what if the call is ‘resolved’, but the customer had been waiting on line for 20 minutes...

Imagine you’re really, really good at basketball. Good enough to shoot a 3 pointer in the dying seconds of a match to win the game for your team. What a feeling, knowing you’ve won the game. But imagine if you knew that with that shot, you just put your...