Debt Collection Services & Solutions | IC System

How Modern Technology and AI Are Redefining Omnichannel Debt Collection Efficiency and Transparency
Traditional debt collection methods—primarily letters and phone calls—often feel rigid, inconsistent, and impersonal. Business leaders responsible for accounts receivable know these limitations all too well: low right-party contact rates, inefficient...

Communication & Reporting in Debt Recovery: What an Agency Should Provide
When choosing a debt recovery partner, communication and reporting are often overlooked—but they’re among the most important factors in a successful partnership. Transparent communication keeps you informed about your accounts, while detailed reporting...

Watching a friend and colleague be recognized for their incredible work is a rare privilege — and that’s exactly what I experienced in Baltimore at the 2025 AAHAM Annual National Conference.
This year, Kristina Gursky, CRCR, CRCP, Vice President of Healthcare Strategy at IC System, received the prestigious AAHAM National President’s Award, recognizing her leadership, advocacy, and unwavering dedication to advancing the healthcare revenue...

Why In-House Collection Teams Aren’t Enough Anymore
Many businesses rely on in-house teams to manage overdue accounts. While these teams know the company’s processes and customers well, the environment has changed. Growing compliance demands, labor shortages, and the complexity of multi-state regulations...