Faye | CRM, CX, and Integrated Software Solutions

If you want to understand how quickly the customer experience is changing, all you need to do is take a spin through your Spotify or Netflix recommendations. As you scroll through these lists of songs, TV shows, and movies, chances are that you will...

The most effective and reliable marketing tool your business has is its email list. In terms of return on investment (ROI), nothing else — social media, AdWords, SEO — even comes close. Unfortunately, email marketing also has a major drawback. To maintain...

One of the biggest misconceptions about artificial intelligence (AI) is that it is swapping out human interaction with machines for different business functions. That’s simply not true. Great AI is not trying to replace members of your team, but instead...

For many transportation companies, gaining and retaining customers is a huge deal. Once a customer signs up for a shipment or two, you can easily still be vying with your competitors for loads three, four, and five. So how can you better serve your customers...