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Many contact centre staff will tell you that the patience of a saint certainly comes in handy when working in this industry. Learning how to handle disgruntled customers takes not only patience but time and skill too; it’s a necessity as customers will...

‘Secret Santa’ has become a festive tradition in offices up and down the country, but this year Daviker decided to do things a little differently by donating gifts to a worthy cause, instead of to each other.
Rather than exchanging novelty mouse mats and silly hats, Daviker employees have each bought a present for the Wood Street Mission Christmas Appeal 2016, a local Manchester charity whose work is especially important at this time of year....

We’re delighted to announce that Daviker has recently been awarded an agreement to supply to the public sector. This will be under the G-Cloud 8 framework.
What Is G-Cloud 8?
G-Cloud is an initiative targeted at public-sector bodies in departments of the UK Government of commodity IT services; particularly bodies that use various cloud computing software....

The speech analytics market has hit global headlines this month, as research into its growth has been released by multinational market research firm, MarketsandMarkets. Figures indicate that the speech analytics market is estimated to grow from USD ...