Connie Crosby

Earlier this  year I was very pleased to contribute to the book Knowledge Management Practice in Organizations: The View from the Inside, edited by Ulla de Stricker and published by IGI Global.
The official description from the website:
Knowledge management can be a powerful tool if successfully implemented into an organizational structure. Uncovering the latest methods, tools, trends, and strategies in organizational knowledge management should be a priority for individuals working...

I think a lot about governance in projects I work on: who is going to do what, who is going to oversee it, and how things will be maintained. A big piece of the picture are policies, guidelines and procedures. Without this type of documentation, employees...

I have more project news to share:
I am excited to announce a new Social Media Engagement certificate through the iSchool Institute at the Faculty of Information, University of Toronto that Daniel Lee and I will be teaching starting in September!  ...

Knowledge Management has been around in larger law firms now for more than 15 years.  Long enough to have evolved, matured, and brought the bigger firms numerous benefits. As these efforts have  touched so many departments inside the individual...