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About CMSWire For over two decades CMSWire, produced by Simpler Media Group, has been the world's leading community of digital customer experience professionals. Today the CMSWire community consists ...
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Today's Customer Experience News & CX Industry News
Customer experience (CX) news and journalism. Serving 5 million CX & digital experience pros since 2003. CMSWire is the most respected source of CX industry news and research.
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Metadata Is a Love Note to the Future
We are living in a data-driven society, with globalized economies and ubiquitous access to everything from everywhere.
Cmswire.com news digest
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6 years
On Data Privacy Day, 5 Organizations Share How They Protect Consumer Data
Brands should not need a designated day to remember the importance of respecting customers’ rights when it comes to collecting and managing their private data.
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6 years
“Literacy is a bridge from misery to hope.” — Kofi Anan I am often asked by my clients to comment on the quality or impact of digital literacy within their organizations.
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6 years
Digital Transformation Efforts Stall Without Cultural Change
A few years ago, John Kotter and Holger Rathgeber wrote a parable about an emperor penguin colony in Antarctica called “Our Iceberg is Melting.” As you can probably guess, this fable focuses on the difficulties of adjusting to change in an often frightening...
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6 years
Why Did Gartner Kill the Web Content Management Magic Quadrant?
Ding. Dong. The Gartner Magic Quadrant for Web Content Management is dead. The research and advisory firm announced in a note to clients this month it is retiring the WCM Magic Quadrant — and accompanying “Critical Capabilities” report — because the...
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