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Two years after hiring a new bookkeeper, sales began to slide at the Alabama family-owned bookstore Page and Palette.
Vendors stopped extending credit. Money was so tight the store started running out of books. Insufficient inventory cost the company as much as 20 percent in potential sales during the holiday season....

When hackers broke into eBay’s network to spy on the physical addresses, phone numbers and birthdates of more than 145 million active customers, the retail giant wasn’t the only company whose reputation took a hit.
Every high-profile data breach chips away at overall consumer trust of online businesses — and often it’s the smaller companies that pay the price....

When 5 million adults and children downloaded games onto their VTech computer tablets last year, they hardly suspected they were exposing their private information to hackers.
The news hit on Black Friday. An attack on VTech’s online portal succeeded in breaking the lock on 5 million customers’ personal records, from emails, mailing addresses, passwords and security questions (and answers) to children’s names, genders and...

Like a scene from a movie, executives from the largest U.S. book publishers gathered in private dining rooms around New York to discuss how to unseat Amazon, the king of the e-book market. With certain bestsellers and new releases priced at just $9....