Exotel - Cloud Communication APIs for Calls, SMS, Authentication

Is your business leveraging the latest trends in customer communication? In today’s digital world, the way people communicate, and the channels that they prefer keep changing continuously. Thus, it is important to stay abreast of these changes so that...

Businesses across industries are focusing more and more on improving customer experience and building a loyal customer base. As a matter of fact, 96% of customers say customer service is important in their choice of loyalty to a brand(Source
). Brands are constantly making changes to their customer journey maps in order to personalise communication and build better relationships with their customers. Sales and support teams play the biggest role in making this happen....

I was in the final semester year of my 4-year grad degree, and looking for a job on LinkedIn. I decided to avail the free trial of LinkedIn Premium to gain an edge over the competition. If you’ve subscribed to LinkedIn Premium, you know that all you...

Effective customer communication is integral to the success of any business. Hence, choosing a platform to enable your communication needs is one of the most important decisions you’ll make for your organization.
Each business is different and so are the communication needs that come along with these differences. Before choosing a phone system for your business, it is imperative to understand the differences between the two most popular ones: PBX and VoIP. In...