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Bright Stellaservice. Articles on customer service tips, contact center management, and more..
Read Bright.stellaservice.com news digest here: view the latest Bright Stellaservice articles and content updates right away or get to their most visited pages. Bright.stellaservice.com is not yet rated by Alexa and its traffic estimate is unavailable. It seems that Bright Stellaservice content is notably popular in USA. We haven’t detected security issues or inappropriate content on Bright.stellaservice.com and thus you can safely use it. Bright.stellaservice.com is hosted with Electric Pulp (United States) and its basic language is English.
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Best pages on Bright.stellaservice.com
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Articles on customer service tips, contact center management, and more.
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An Above-and-Beyond Interaction from Gap - Bright
We’re always on the lookout for customer service interactions that go above-and-beyond. This example of helpful service comes from a recent phone interaction between a StellaService Analyst and Gap. T...
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6 Reasons Why Customer Service Is the Most Powerful Word-of-Mouth Marketing Weapon - Bright
We’ve written previously about 7 Ways that Customer Service Impacts Retention Rates, and for this post we’ll explore the connection between great customer service and word-of-mouth marketing. Providin...
Bright.stellaservice.com news digest
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5 years
Mobile Apps and Ecommerce: Why Usability Testing Isn’t Enough
Customer loyalty is hard to come by, and it’s even harder to keep. The two things consumers want most—omnichannel consistency and an effortless customer experience—are moving targets. Constant innovation is a brand’s best hope for survival and growth...
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5 years
Call Center Attrition: Why Agents Leave, and What You Can Do About It
Just imagine what you could accomplish if call center attrition were a non-issue.
Customer service agents would be careerists, loyal to the brand and enthusiastic about serving customers.
As you built out your team, established agents would help guide newer agents and keep them engaged.... -
5 years
26 Tips for Improving Your First Call Resolution Rate
First Call Resolution (FCR) is the most important metric your contact center can measure. It captures the efficiency of your team, tells you how well you’re serving customers, and highlights what needs work.
Your FCR rate is the pulse rate of your organization. When it’s high, operating costs are minimized and customers are happier. When it’s low, your team is wasting valuable energy and resources on processes that aren’t working.... -
6 years
29 Customer Service Training and Coaching Tips
If you’re in a contact center performance management role, you’ve probably invested a lot of time and energy in your customer service training and customer service coaching programs. You’re determined to build a team of brand experts who can connect...
Domain history
Web host: | Electric Pulp |
Registrar: | MarkMonitor Inc. |
Registrant: | Medallia Inc. |
Updated: | November 09, 2021 |
Expires: | June 26, 2024 |
Created: | June 26, 2009 |
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