ISG Software Research Analyst Perspectives
Blog Ventana Research. Read the latest analyst perspectives and insights on analytics, customer experience, sales, finance, HR, and more from ISG...
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IBM Innovates in Intelligence for Business
We are happy to share some insights about IBM drawn from our latest Value Index research, which assesses how well vendors’ offerings meet buyers’ requirements.
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ISG Software Research Analyst Perspectives
Read the latest analyst perspectives and insights on analytics and data, artificial intelligence, digital workplace, customer experience, finance, HR, IT, sales, supply chain and more from ISG Softwar...
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Five9 Launches Global Engagement Center
Our benchmark research into next-generation customer engagement shows the telephone is far from dead as a channel of customer engagement. Although the research shows other channels are likely to grow ...
Blog.ventanaresearch.com news digest
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6 months
The Tricky Relationship Between Personalization and Customer Loyalty
There is an industry assumption, call it a consensus, that increasing the degree of personalization in customer interactions is beneficial: it improves loyalty, lifetime value, CSAT and other key metrics. Core to this assumption is that it benefits both...
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6 months
Sustainability: Global Complexity Requires Software for Compliance
ISG Software Research is expanding our ISG Buyers Guide™ coverage to include the topic of sustainability. Our buyers guide will focus on sustainability exclusively rather than the full spectrum of environmental, social and governance topics. One reason...
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6 months
Oracle Addresses Agentic AI for Fusion and Beyond
ISG Software Research’s expertise examines the software provider landscape through two lenses: business applications (including office of finance, human capital management (HCM) and customer experience) and IT and technology (including digital business...
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6 months
Databricks recently hosted its Data+AI Summit in San Francisco, an event that attracted 22,000 attendees. That’s a far cry from the Spark Summit I attended in 2016. As pointed out in my coverage of Databricks massive funding round earlier this year,...
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