Safety Services Archives | West Corporation

When’s the last time you took a walk in your customers’ shoes? Mapping the journey from their perspective is the first step in building an actionable roadmap to improve customer experience. (There’s a worksheet below to help you get started.)
Imagine a day in the life of a typical American consumer…...

By David Peck, Sr. Account Executive, West, Safety Services
An integrated approach to Geographic Information Systems (GIS) is essential to Next Generation 9-1-1 (NG9-1-1) Public Safety Answering Points (PSAPs). There are many benefits to be realized – geospatial routing, data sharing, precise address referencing...

By Robert J. Dudzinski, Ph.D., Executive Vice President, West Corporation
Customers have long turned to their trusted pharmacist for advice about medication and how to best manage their various conditions. But as these consumers take on ever more financial responsibility for their healthcare, so, too, does their need grow...

By Pam Mortenson, EVP, Wellness Solutions, West Corporation / Health Advocate Solutions
You’re working hard at workplace wellness. Why isn’t the payoff – in terms of reduced healthcare costs and better outcomes – keeping pace with your investments?
If you’re like many companies, you may be providing your employees with an increasing menu of services such as biometric assessments, mental and behavioral health, wellness coaching, work/life balance programs and EAP offerings. What may be missing is...