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Human connection means recognizing that on the other side of the phone, the screen, the label—there's a human attached who feels, reacts, and solves.
We talk a lot about confessions, and one of the biggest ones is that we’re all guilty of applying labels to others and reducing their value....

We’ve all used Zoom at least once in the last two years—it’s even reached meme status.
To get an inside scoop and his expert insight, we spoke with Jeff Harling, Head of Global Self-Service at Zoom, about the evolution of CX, the one thing he wished he had focused on sooner in his career, and much more....

Language is the backbone for creating trust. What does that mean for global brands? In a world full of diverse dialects, we need to aim for inclusivity across services and products.
In this episode, we hear from Vasco Pedro, Co-Founder & CEO at Unbabel, about how AI is blazing a path for more inclusive communication and bridging language gaps....

You’re growing — more employees, more locations, but the same community. How do you stay true to your culture during a time of growth?
In this episode, we hear from Melissa Perrin, Executive Vice President, Chief Culture & Communications Officer at First United Bank, about why CX lies at the intersection of community and culture....