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DVSAnalytics • Workforce Optimization Solutions for Contact Centers

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Wygant. DVSAnalytics modular Workforce Optimization Solutions are engineered to specifically meet the unique needs of your contact center..

Read Wygant.com news digest here: view the latest Wygant articles and content updates right away or get to their most visited pages. Wygant.com is not yet rated by Alexa and its traffic estimate is unavailable. We haven’t detected security issues or inappropriate content on Wygant.com and thus you can safely use it. Wygant.com is hosted with Amazon Technologies Inc. (United States) and its basic language is English.

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Wygant.com news digest

  • 5 years

    The ROI of Workforce Management in Contact Centers

    The market for Workforce Management (WFM) solutions is going through a period of rapid growth and transformation. Workforce Management applications can augment performance and quickly show a substantial return on investment (ROI) to any organization...

  • 5 years

    Making Better Business Decisions with Speech Analytics

    Every day, you record hundreds or maybe thousands of audio interactions. Traditional evaluation methods let you tap into the recordings to measure agent performance, but the vast majority of your recordings are never examined. Speech Analytics can help...

  • 5 years

    6 Customer Experience Challenges Every Organization Faces

    The first thing any organization should look for to improve the customer experience (CX) in their contact center is flexibility and interoperability. Workforce optimization (WFO) and workforce engagement management (WEM) software is designed to enhance...

  • 5 years

    The Benefits of Speech Analytics in Contact Centers

    What would be the value of being able to analyze all recorded voice data in your contact center for trends, root causes, quality assurance, and specific insights into your customer’s experience? That is the promise, and reality, of properly implemented...

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Updated: March 04, 2022
Expires: April 06, 2025
Created: January 27, 1996

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