Nonprofit Training and Consulting | Wendy Biro-Pollard | Certified Vol...

Effective volunteer programs usually have one key ingredient. They have a professional volunteer manager who is an integral part of the management team and who advocates for both volunteers and paid staff.
When it comes to creating successful volunteer and staff partnerships, one of the most important things you can do is to design a volunteer engagement philosophy statement—one that defines how volunteers will partner with staff to support your organization...

I just read the article, Is Your Association Courageous Enough to Ask for Advice? The premise is that associations should be broadening their conversation and engaging industry practitioners regardless of their member status. The article went on to say...

I’ve been in the volunteer engagement business for a long time.  And, the one question that I’m most often asked is, “How do we get more volunteers and members?”
You don’t have to search too far to find volunteer management models and program audits.  Engaging in these processes is essential for creating a robust volunteer program that can build capacity and set you on the road to success.  ...

HCAHPS:  The Volunteer’s Role in Patient Satisfaction
The Centers for Medicare and Medicaid Services are now partly linking hospital Medicare reimbursement to patient satisfaction scores.  Unfortunately, New York’s hospitals tend to rank among the lowest in the nation for patient satisfaction...