Synergy-Pro Limited | Synergy-Pro

Frequently Asked Questions
The FAQ’s listed below are meant for existing users of LanSupport.
How do I clear a clients password?

LanSupport 2015, scheduled for general release on 1st July 2015 is in now in its’12th year of development. LanSupport 2015 is not merely a shift in naming convention – LanSupport 5.8 being last release with the former naming convention. It is a major...

Channel Management
A helpdesk implementation must be geared towards achieving a sustainable return on investment (ROI) to be a justifiable project.
It is therefore imperative that an organization establishes a set of benchmark costs for each customer service channel before the implementation, to allow for continuous audit of the system....

Origins of Customer Service
Conceptualize a medieval barter trade. A merchant ship docks at a coastal point of call, possibly along Africa or the Americas, to procure interesting artifacts from the inland traders.
The trade is unwieldy as neither the visiting merchant nor the inland trader can understand each others strange dialect. Only after wild gesticulation, sign language and shouting is an agreement reached over an exchange rate between say, ivory and mirrors...