Rizvis Call Centre Training Program

First of all before taking training, we have to know the basics, we have to know that what is call centre, what are their types, which processes comes across in it, its benefits, your career, some useful interview tips before applying for an interview...

Now, you have understood the basics of call centre, meaning and types which are used. You must have cleared that all the dealings took place through phone. The clients are not going to see your face or expression that with whom they are talking with...

Things which affects our listening of a certain sound can be termed as barriers to effective listening. There are many problems that comes across while listening over the phone, and it effects our listening. Below are some barriers which comes across...

The word "soft" means only to be smooth. That means we are going to study about some soft & smooth skills in this section. This is also one of the important part of our training.
Examples of soft skills :
Q : How would you feel if the clients gives you an abusive language ?...