Information design, business forms, procedures, usability

This one of the most practical books I’ve read in a long time. While written from a Christian perspective, most of the practical issues can be applied by people of any religious persuasion.
Here are some snippets from Chapter 1.
“In its simplest form, being a jerk means “being selfish.”...

This past month I've had the opportunity to meet up again with Jim Groark, the man who was influential in getting me where I am today in business. In the photo below, I'm on the left and Jim is on the right.
Background
In the late 1970's I worked for Ampol Petroleum, a large Australian oil company, as Procedures Analysis Executive. (Procedures Analysis was the Ampol name for what was generally referred to at the time as "Organisation and Methods".) I'll have more to...

One of the biggest problems I have had over the years has been end users of forms and systems not accepting expert advice. It particularly applies to form and system owners in government departments, although it is also prevalent in large corporations...

Came across an excellent article on being open-minded when seeking solutions to ideas and problems. It was written by Steve Portigal and appeared in Johnny Holland Magazine on June 19 2009. Title is "Let's Embrace Open-Mindedness.".