Quality and Innovation | Performance Excellence & Data Science for Dig...

Over the past week, I’ve noticed lots of people on social media talking about burnout — loss of energy, loss of enthusiasm, and loss of self-confidence at work. The holidays have ended, and it seems many are not getting back into the swing like they...

I read well over a hundred books a year, and review many for Quality Management Journal and Software Quality Professional. Today, I’d like to bring you my TOP 10 PICKS out of all the books I read in 2019. First, let me affirm that I loved all of these...

Fifteen or so years ago, I was a member of a review team that assessed a major, multi-million dollar software project. We were asked to perform the review because the project had some issues — it cost nearly $2M a year, was not yet delivering value to...

In 2008, I defined a quality system as:
…your organization’s blueprint: it identifies your business model and processes, provides details about how your people will work together to get things done, and establishes specifications for performance — so you can tell if you’re on track… or not...