Content Development, Management, and Delivery | CCMS

When a company recognizes the need for some kind of documentation or training—perhaps certain jobs require specific knowledge or skills, new products have been developed, technical support calls have increased, regulations have changed, new software...

For companies that operate ecommerce sites, APIs (application programming interfaces) play a crucial role. APIs allow ecommerce sites to share their applications’ functionality and data with business partners — in other words, to fully engage in ecommerce...

Properly planned and documented, Standard Operating Procedures (SOPs) can help improve a business’ product quality, reduce turnover costs, and minimize product and safety liability. In certain cases, such as in pharmaceutical and medical device industries...

For manufacturers, technical documentation can play a vital role in the company’s success. But not all technical documentation is created equal. What are the best ways to measure the success of your documentation?
Whether you’re a supplier to a manufacturer or a product manager, it’s critical to use technical documentation quality metrics. The challenge is that there are a number of criteria that could potentially be used. In fact, we often see companies using...