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When American Airlines changes Neil Gupta’s flight from Seattle to Miami, he asks for a refund. The airline suggests it will give him his money back but then backtracks. Now what?
Question
Last year, I booked a flight from Seattle to Miami on American Airlines. The flight was a redeye, leaving at 12:39 a.m. This itinerary was ideal for me because I work late some nights and didn’t want my trip to interfere with my schedule....

Sophia Konewko’s Airbnb rental in Siesta Key, Fla., is infested with fleas. The tiny insects have peppered her arms and legs with deep red blisters that don’t stop itching.
But that isn’t the worst of it.
Konewko had checked into the Airbnb from hell. It looked like it was halfway through a major renovation. There were missing appliances, unfinished walls, no heat and no air conditioning....

Ronald Duben is ready to give his credit card. He thinks there’s something better out there — and there almost certainly is.
Duben has been dutifully shelling out $120 a year for his co-branded airline rewards card, which promises he’ll get “free” flights if he spends enough money. It was a good deal at first. Once he collected about 60,000 points, he could cash in his rewards...

Kathleen Sullivan has $4,000 in fraudulent charges on her Citi Costco Visa. Why won’t Citibank help her?
Question
I’ve had 20 fraudulent charges on my Citibank account, and I need your help getting them removed.