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Social media monitoring for brands has never been more important. Since the pandemic hit, consumers have ramped up their online activities. This means that ecommerce now dominates retail, online food delivery services saved the food industry, and the...

If you’re a business owner, you’re always on the hunt for ways to up-level your company. No matter how successful or well-oiled your business, things can always be better. And given the struggles all businesses have faced since the pandemic, improving...

In today’s world, most companies understand that a help desk is critical. People expect to be able to connect with you on any platform, and they expect to be able to do it now. What many companies overlook, however, is that tracking your help desk reporting...

Whether you like it or not, people are talking about you behind your back. Those people are your customers, and by ‘behind your back’ we mean online. And that can be a great thing! But only when you’re aware of what’s been said, so you can engage with...