HRGenius | Poland's First Flat-Fee Recruitment Agency

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Hrgenius.pl news digest

  • 6 years

    You can’t just swipe the complaints under a rug in the digital age.

    Keeping a complaint quiet in the digital age is unrealistic, so unrealistic that it boggles our minds when news of such actions (and their inevitable failure) surface.
    Let’s not forget that it will backfire and tarnish (or even destroy) any credibility the brand has online....

  • 6 years

    Get the customers involved in the IVR creation process.

    Who else thinks that the customer should be involved in writing the IVR functions?
    Those functions which are supposed to serve the customer are often created without any sort of input or feedback from them. Which is mind boggling and frankly unacceptable in a customer centric environment....

  • 6 years

    Advisors are adults, treat them as such.

    Most if not all contact centre advisors tend to have one common problem, they are able and ready to take responsibility but that gift is never bestowed upon them.
    The phrase “We’re adults, not kids” is muttered in every corner of contact centre world....

  • 6 years

    The importance of Workforce Management

    Even the best staff on the planet needs to be at the right place at the right time, this is why workforce management is crucial.
    In order to help you optimize your workforce management (WFM) OpsTalent prepared these tips:
    1. Be clear and set goals

Domain history

Web host: AZ.pl Sp. z o.o.
Registrar: NASK
Registrant: AZ.pl Sp. z o.o.
Updated: June 14, 2018
Expires: July 12, 2019
Created: July 12, 2011

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