Mister Geeky: Sayings and Aphorisms from my work life

Something I've seen over and over is a slew of non-incidents sitting in an incident management system.  Sometimes they're generic service requests, sometimes they're changes, other times they may be test defects.  My take is this: those things are important...

"It's like watching five-year-olds playing soccer.  Everyone on the field in a big cloud of dust around the ball."
Teams don't win when everyone is trying to do the same job.   Imagine you've got a critical incident. Even if you don't have a well documented process (and why don't you, hmmm?) it's pretty clear certain things need to happen....

In my previous job running operations and maintenance for UFMS at HHS, one my contractors starting writing down things I'd said in meetings.  Not because he needed notes of what I was saying in context so much - but things he found amusing or useful...