SiteMinder - The complete guest acquisition platform for hotels

Every year brings new trends and new opportunities for global hoteliers, often changing their fortunes very quickly. Just like clothes, music, and art, certain destinations can go in and out of style – and in again – over time. Travellers discover a...

A successful hotel business is one that build trust within travellers and clearly outlines what the customers will expect – and delivers every time. Only then will guests become loyal, repeat customers.
You have to connect with travellers on more than a superficial level to win their trust and continued business. This means understanding them and emphasising with them so you can create strong personal relationships....

Everyone, by virtue of being human, makes mistakes.
Some mistakes have worse consequences than others and depending on the industry, backlash can range from minor to cataclysmic. The type of mistake you make will also have an impact on this. Did it just affect you, or did it also affect your customers...

Each year new travel trends emerge that can change the fortunes of global hoteliers very quickly. Just like clothes, music, and art, certain destinations can go in and out of style – and in again – over time. Travellers discover a new ‘it’ destination...