Ernan's Insights On Marketing Best Practices
Ernan Roman Blogspot. Inducted into the Marketing Hall of Fame due to results clients achieve with our VoC research driven strategies..
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Ernan's Insights On Marketing Best Practices
Inducted into the Marketing Hall of Fame due to results clients achieve with our VoC research driven strategies. <a href="http://www.erdm.com">ERDM</a> conducts specialized VoC research to identify h...
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Ernan's Insights On Marketing Best Practices: The Customer is Wrong and Cannot Be Trusted
Marriott's TakeAways 1. Don't think of customer service as call-center or chat based. Think of customer service as a company-wide commitment that transcends every touchpoint throughout the custome...
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Ernan's Insights On Marketing Best Practices: LinkedIn Fatigue? VW Doesn't Think So
Ernan's Insights On Marketing Best Practices Title Monday, October 31, 2011 THE SITUATION: There’s been some discussion recently that a broad and expanding "social media fatigue" has set in, ( for exa...
Ernanroman.blogspot.com news digest
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6 years
4 Actions For Pharma to Remove Damaging Barriers with Customers
Article by Ernan Roman
Featured on Pharma-IQ.com
Ernan Roman explores recent research showing that pharma and biotech companies make expensive mistakes by neglecting the power and necessity of customer experience strategies. -
6 years
Stop the Condescending Second Guessing. Trust that Customers Know What They Want...
Article by Ernan Roman
Featured on RetailTouchPoints.com
According to the IBM 2017 Customer Experience Index (CEI) Study, “Only 19% of brands offer more than a basic level of personalization of the online experience.” This doesn’t come close to meeting consumers’ demands for more personalized and human needs... -
6 years
Amazon & Kohl's; Walmart & Google — Blurring the Lines Between Online and In-Sto...
Amazon & Kohl's; Walmart & Google — Blurring the Lines Between Online and In-Store Shopping Article by Ernan Roman Featured on CustomerThink.com
Article by Ernan Roman
Featured on CustomerThink.com -
6 years
'Personalization Is The New Loyalty,' Says Neiman Marcus VP
Article by Ernan Roman
Featured on CMO.com
Jeff Rosenfeld is the vice president of customer insight and analytics for The Neiman Marcus Group, where he is responsible for leveraging analytics to drive revenue. His team focuses on personalization, web analytics, media-mix attribution, product...
Domain history
| Web host: | Google LLC |
| Registrar: | MarkMonitor Inc. |
| Registrant: | Google LLC |
| Updated: | June 29, 2023 |
| Expires: | July 31, 2024 |
| Created: | July 31, 2000 |
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