Customer Insights Hub — Dovetail

What is VoC?
Voice of the Customer (VoC) is a research process that collects and analyzes multi-channel customer feedback. It aims to uncover insights behind customer decisions, perceptions, and requirements to drive innovation for improved experiences and new offerings...

When it comes to massive multimedia festivals that encompass the arts, technology, and a good old-fashioned cultural bender, few compare to Austin’s South by Southwest.
The festival is a nine-day deluge of music, film, interactive art, and tech. And as a company that values all things creativity and technology, we had to find a way to take part in the festivities. So we cracked out the checkbook and signed up to sponsor...

The Dovetail community is your place to connect, learn, and share with like-minded people and level up your practice. By contributing, you’ll join industry leaders helping to push the craft forward as well as elevating your approach, team, and organization...

When research teams grow, tagging taxonomies can become large and the quality, efficiency, and usability of research can suffer. To combat this, extension tags let you create standardized tag boards that can be reused across multiple projects. Extension...