Customer Experience Matrix

I thought it might be my imagination, but Google Trends confirms that “build vs buy” really is coming up more often these days that it had in recent years.
This surprises me, since I had thought that debate was over. It seemed that most organizations had accepted the default position of buying when possible and building only when necessary....

The growth in global privacy regulation has created an immense headache for thousands of businesses – and, thus, an immense opportunity for systems that offer relief. Small businesses in particular need simple, low-cost solutions to comply with rules...

The build vs buy debate has existed as long as packaged software itself. Any serious discussion quickly concludes that there’s no one right answer and real question is when to do one or the other. That discussion, in turn, usually leads to a recommendation...

Our on-going tour of privacy systems has already included stops at BigID  and Trust-Hub, which both build inventories of customer data. Apparently I’m drawn the topic, since I recently found myself looking at ActiveNav, which turns out to be yet another...