Interaction

As a project manager with almost twenty years’ experience under my belt, I have, like most people in this profession, seen some spectacular stuff-ups. In fact, as project managers, our job often seems to be to play the starring role in these never-ending...

The Trouble With HCI
Human-Computer Interaction (HCI) as a discipline is drifting. It has no long-term objectives and no strategic direction. This would be forgivable if, like other disciplines, it had methods which were widely accepted as being likely to produce increases...

Anyone who has worked in the field of user inteaction design will know what a hard sell it is in all but the most enlightened of organisations. IT departments and IT services companies are often the most resistant customers. Why is that?
Well, I believe that, after 25 years in the business, I've finally worked it out. Below is the abstract and conclusion from a paper I've just written on the subject. The full text can be found at:...

I have mixed feelings about Jakob Nielsen.
On the one hand, he’s fabulously famous (for an HCI practitioner, anyway). People who can barely spell usability are still quite likely to know the name and may even be subscribers to his Alertbox newsletter. He’s also basically sound. That is, the advice...