Rail Europe Customer Community

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Community.raileurope.com news digest

  • 3 years

    Can you buy Open Rail Ticket for travel in Switzweland?

    We are travelling from Geneva airport to Lauterbrunnen, return. We would like to buy open tickets in case of hold ups at the airport,as we have hold luggage.
    Is this possible?
    If not how much time should we allow between arrival at the airport and catching our train!...

  • 4 years

    Pets on train

    Hello I am arriving in Heathrow on May 5,2020 would like to get on a train from Heathrow to Madrid I just want to know if RailEurope allows dogs on the train it is a 4 month old Great Dane and a 4 year old Great Dane . Please also need to know if I can...

  • 4 years

    unable to get refund??

    I purchased the rail protection plan for two tickets I got for a train in late April. Due to coronavirus I won't actually be going to Europe, but theres literally no button on the site to actually get a refund??
    You guys are one shady business god damn...

  • 4 years

    Duplicate booking online

    I booked a journey online but was charged twice.
    I immediately went to the online chat, which then directed me to the US service office. I called and was on hold for 2+ hrs for 3 days in a row, so I resorted to email, to which I got a form reply.
    I still haven't received a resolution or refund....

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Web host: Amazon.com, Inc.
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Updated: September 29, 2023
Expires: July 31, 2033
Created: August 01, 1995

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