Customer Satisfaction Measurement Experts | CFI Group
CFI Group. CFI Group provides citizen, employee, and customer satisfaction measurements using research experts and our patented approach to...
Read Cfigroup.com news digest here: view the latest CFI Group articles and content updates right away or get to their most visited pages. Cfigroup.com belongs to a large group of moderately popular websites, with around 30K visitors from all over the world monthly. It seems that CFI Group content is notably popular in USA, as 82.4% of all users (24K visits per month) come from this country. We haven’t detected security issues or inappropriate content on Cfigroup.com and thus you can safely use it. Cfigroup.com is hosted with CloudFlare, Inc. (United States) and its basic language is English.
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Best pages on Cfigroup.com
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American Customer Satisfaction Index (ACSI) | CFI Group
CFI Group’s Products and Services are based on the patented methodology of the American Customer Satisfaction Index (ACSI), which is the only measure of its kind proven to predict financial results.
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Customer Feedback Insights | Measure & Improve | CFI Group
What kind of experience are your customers having? Find out how CFI Group leverages customer experience analytics to drive financial performance.
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Contact Center Satisfaction | CFI Group
CFI Group offers state-of-the-art measurement, ready-to-access results, and in-depth analysis of your metrics to help you easily track and improve contact center performance. Measuring customer satisf...
Cfigroup.com news digest
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5 years
New Report: Customer Online Shopping Expectations Set by Top Retailers
A full 84% of online customers say the experience with superior online retailers elevates their expectations for how other retailers should perform.
ANN ARBOR, Mich., November 9, 2018 – A recent CFI Group and Radial survey of 500 online shoppers shows that shoppers want to buy from an online retailer they believe has their back. A full 84% of respondents say their experience with a superior online... -
5 years
Peak Season is an Opportunity for Retailers to Accommodate Big Spenders
A new retail report by CFI Group and Radial shows that online retailers should understand Big Spenders, customers who spend $500+ annually online with expectations for a smooth, well-integrated experience.
ANN ARBOR, Mich., August 2, 2018 – A CFI Group and Radial survey of 500 online retail customers shows that Big Spenders make up 39% of all retail eCommerce customers. These Big Spenders represent significant revenue for retailers, but retailers must... -
5 years
Retail Report: High Customer Expectations for Online Tools, Agent Interaction, a...
A new report by CFI Group and Radial shows that customers expect online tools that are easy and useful, live agents who are efficient and effective, and loyalty programs that enable agents to deliver personalized and customized service.
ANN ARBOR, Mich., August 2, 2018 – Retail customer expectations for customer service are growing more demanding. To meet these increased expectations, retailers must provide agents with advanced tools and systems needed to deliver an excellent customer... -
5 years
Report: Government Contact Center Satisfaction Index (GCCSI) Remains Flat
A new CFI Group report shows government contact center satisfaction is unchanged from 2017 and below private sector satisfaction. To improve, government contact centers must learn how to integrate the role of the contact center into an increasingly complex...
Domain history
| Web host: | CloudFlare, Inc. |
| Registrar: | Network Solutions, LLC |
| Registrant: | CFI Group |
| Updated: | February 07, 2023 |
| Expires: | January 11, 2027 |
| Created: | January 12, 1997 |
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