Customer Management Center

We often talk about the customer experience in terms of those who make a financial commitment to our business in the terms of purchase power, life cycles, renewable financial resources etc., But we fail to realise that there is a significant financial...

We often forget the real value of our customers and the long term impact that they have on our business operations. In most businesses, unfortunately, the focus is solely on the individual sale that is attained within a specific time of reference. Businesses...

It is amazing that when times get tough in our businesses we seem to create the very behaviors that bring our businesses further down even to the point of closing the doors.
The "Glooms" come out to play, we loose focus of our primary goals, and we spend all our time in trying to find the magic key to deliver us from the Doom Gods. Worst of all we turn away from the two greatest factors in any business or economic turn around...

For so many reasons, for none of which I'm really sure of, I have not been actively posting and for that I really do apoligize. But no matter the cause for my absense, I am back, and with a new mission and a re-energized passion for the love of creating...