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Call center magazines enable readers to understand complex and dynamic issues related to call centers such as marketing, management, and technology. The magazines are also a great source of contacts and information for people who are already in the telemarketing...

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If VoIP has had an impact on normal businesses, can you imagine the effect it has had on those firms whose entire existence is devoted to making calls? Most businesses have already switched over to VoIP and it's virtually impossible to find a call center...

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The popularity of a new business can be estimated; however, it is not always guaranteed. Many new business owners are finding themselves overrun with customers. A large customer base is a good thing; however, it may not be if you do not have the staff...

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Today women play a vital role in Indian BPO sector. According to survey out of 400 million of workforce in India, around 30-40 percent are females. They are one of the driving forces behind the success of call center industry in India.
The Indian BPO industry accounts for a revenue US$ 39.6 billion and has emerged as one of the largest private industry providing direct employment to 1.6 million professionals....