Outsourcing Company - Customer Support Outsourcing

At Humach, we’re obsessed with the customer experience. While this concept has been around for ages, it has just recently become the driving force for many successful enterprises.
That’s why we spoke with the world-renowned customer service and experience expert Shep Hyken. His presentations and speeches have had an immense impact on the customer experience sector, earning him a spot in the National Speakers Association Hall of...

Typically, when a customer calls in to your call center it is for a question — or possibly, a complaint. Either way, this is a huge opportunity for your business.
You see, a call center serves as an avenue for solutions, but it is also a driving force for bettering the customer’s experience....

It’s about to be the most wonderful time of the year, or the most stressful. This depends on what side of the spectrum you’re on.
While the holiday season can be full of spending for your consumers, it can also mean an excess of customer experience hoops to jump through....

Outsourcing is no secret, especially when it comes to call centers. There’s a reason why enterprise level companies choose to outsource their call center operations.
It goes beyond just focusing on core competencies. Managing and providing great customer experience takes specialization. It’s a strategic approach that can’t be thrown to the wayside or left on the back-burner....