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Best pages on Blog.nextcaller.com
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This May Only Be the Tip of the Iceberg First, you can be almost certain that Equifax is downplaying the extent of the breach. They’ve gone public with a large number of those who may be affected, but...
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Shared with Dropbox Did you attend our happy hour event at Minus 5 Ice Bar during Call Center Week? If so, click the link to check out pics. If not, well, you missed out. And now you can see wh...
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The Pulse of a Startup — Next Caller
contributed by: Leo Inguaggiato Walking into our office in Soho, you’ll be met with a sight that few in the business world have the pleasure of seeing. You’ll encounter a team of individuals ha...
Blog.nextcaller.com news digest
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7 years
Don't Call it a Call Center - A Next Caller Interview with Jeremy Watkin
Jeremy Watkin is the Head of Quality at FCR, one of the most respected outsource providers. He has more than 15 years of experience as a customer service professional. He is also the co-founder and regular contributor on Communicate Better Blog. Jeremy...
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7 years
As Credit Cards Migrate to EMV Chips, Expect an Increase in Phone Fraud
This article originally appeared in the March 2016 issue of the CFCA Communicator.
by: Jeffrey Kirchick (jeff@nextcaller.com) and Tim Prugar (tim@nextcaller.com)
In Steven Kerr’s On the folly of rewarding A, while hoping for B, Kerr points out that change agents often unwittingly undermine their own efforts to solve a problem by rewarding behaviors that run counter to the agents’ ultimate goal. To make his point... -
8 years
Top Call Center And Telecom Trends For 2016
Authored by: Sheldon Smith is a Senior Product Manager at XO Communications (XO.com). XO is a telecommunication services provider that specializes in nationwide unified communications and cloud services. Sheldon has an extensive background in UC and...
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8 years
Top Tips For A Successful Data Management Strategy
Contributed by: Sheldon Smith is a Senor Product Manager at XO Communications. XO Communications is a nationwide provider of communications services for businesses including SIP Trunk Services. Sheldon has over 15 years of experience in the technology...
Domain history
| Web host: | Squarespace, Inc. |
| Registrar: | GoDaddy.com, LLC |
| Registrant: | Registration Private (Domains By Proxy, LLC) |
| Updated: | February 22, 2024 |
| Expires: | February 21, 2025 |
| Created: | February 21, 2004 |
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