OpenText Blogs - News, Opinion & Insights from The Information Company

This week, “relationships” get a little more airtime than usual. Not the grand gestures—the everyday signals: remembering details, following through, checking in, and making things easier next time.
Customer intimacy works the same way.
It isn’t created when a customer makes a purchase. It’s earned after the sale, in the moments customers actually remember: onboarding, resolving a problem, waiting for an update, renewing. Like any relationship, those moments add up....

In an increasingly mobile-first world, SMS remains one of the most powerful channels for brands to reach customers. It delivers unmatched open rates, immediate visibility, and reliability, especially for time-sensitive, high-trust communications.
Yet one long-standing challenge has remained: how do you share rich, contextual links in a channel traditionally constrained by character limits and lacking built-in analytics?...

Endpoints are attackers’ most valuable target, making strong endpoint security critical for every organization. Picture this: an employee receives a message that looks routine—“Your corporate SSO session expired—tap to re-verify.” Busy and distracted...

Your policyholders expect seamless service from first quote to final payment. Behind the scenes, that journey spans policy teams in PolicyCenter, claims teams in ClaimCenter, and billing teams in BillingCenter—each performing document management and...